Membership
Membership status, digital card, plan information and dependants.
Member experience
Everything you need, in one place.
The Equity Multishield digital member experience is designed to bring key healthcare services together.
Healthcare
Provider search, appointments, digital consultation and navigation.
Administration
Authorisations, claims, status updates and documents.
Digital health
Sabidoktor, health information and digital health services.
Support
Customer care, help centre and emergency information.
Claims
Healthcare administration made clearer.
Our claims processes are designed around transparency, structured review and efficient communication.
01 — Submitted
Claim documentation received.
02 — Under review
Claim assessed against applicable policy and healthcare requirements.
03 — Approved
Approved claims proceed according to applicable processes.
04 — Settled
Settlement completed in accordance with the relevant arrangements.
Healthcare authorisation
Helping members access approved care.
Certain healthcare services may require prior authorisation. Our teams and systems help members and providers navigate requirements efficiently.